Return policy

Introduction

At Pure Diffuser, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. This Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted. By making a purchase from www.purediffuservape.com, you agree to the terms set out below.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unopened and Unused: The product must be in its original packaging, unused, and in the same condition that you received it.
  • Time Frame: Returns must be initiated within 30 days of the purchase date. Any requests made after this period will not be accepted.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used diffusers
  • Clearance or sale items
  • Gift cards

Return Process

  1. Contact Us: To initiate a return, please email us at [email protected] with your order number and reason for return.
  2. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  3. Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the condition of the item.

Refunds

If your return is approved, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at [email protected] for assistance.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank or credit card account.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].

Contact Us

If you have any questions regarding our return policy, please reach out to us at [email protected].